FAQ
Straight answers.
If it is not here, email afterdesk.audits@proton.me. There is no chatbot on this site.
What trades do you cover?+
HVAC, plumbing, electrical, and roofing. Other home-service trades are possible if the job types and emergency rules are as crisp as those four. If they are not, we will say so.
Is this a ChatGPT wrapper on my website?+
No. Afterdesk is the phone and SMS desk for missed and after-hours calls. It qualifies work and writes a calendar event. There is no chat widget in the product, and none on this site.
Do I have to fire my answering service on day one?+
No. Install runs the answering service in parallel until Afterdesk is taking the after-hours trunk cleanly. Most shops keep the human service for overflow or Spanish until they decide otherwise. Afterdesk itself is English-only.
Which calendars?+
ServiceTitan, Housecall Pro, Jobber, and Google Calendar. If you are on something else, email afterdesk.audits@proton.me. The install is one location; a second board is a second install.
Where do you operate?+
English-speaking markets: United States, United Kingdom, Australia, and Canada. Voice and SMS are in English. Local numbers and time zones are set at install.
What if Afterdesk books the wrong job?+
Qualification rules are written down in the install: job types, service area, what never gets booked. A bad book is a defect — we correct the rule and, if needed, you cancel the appointment. The monthly work includes those updates. We do not hide behind “the model said so.”
Who is actually on the line — a person or a model?+
A model, on your voice number, under your company name, with your rules. There is no night shift of agents in another city pretending to be dispatch. If a call needs a human (gas smell with symptoms, medical, threat), Afterdesk hands off to the on-call number you name.
How does the free week work?+
A card is required to start. Nothing is charged for 7 days. Then $300/month unless you cancel before billing starts. Install is included. There is no setup fee.
Do you charge the card during the trial?+
No. The card sits on file. $0 is charged for 7 days. Then $300/month unless you cancel.
How do I cancel?+
Anytime. Email afterdesk.audits@proton.me or use the customer portal from your checkout receipt. If you cancel during the free week, you are not billed.
Is there a setup fee?+
No. Install is included. Voice, SMS, and calendar for one location. We set you up during the free week.
What does $300/month include — and not include?+
Monitoring, job-type updates, after-hours coverage, and a monthly missed-call report. It does not include voice minutes, SMS, or model tokens. Those are pass-through with a monthly cap set at install.
How do I pay?+
Checkout collects the card to start the free week. After 7 days, $300/month is billed to that card unless you cancel. There is no separate invoice for an audit or an install.
How many trucks?+
Built for 1–20 truck shops. A one-van hobbyist usually does not have the after-hours volume to justify the desk. A 40-truck outfit needs a different conversation than this site offers — email afterdesk.audits@proton.me.
Can I see a real client report?+
Not a live client report. The sample page is built from public website facts for B & R Plumbing & Mechanical in Lubbock, TX, plus named industry benchmarks. It is labeled SAMPLE throughout. Their actual call volume was not measured.
$300/month after. Card on file. Cancel anytime. Install is free.